Question 1

What is Maya, the ToursXplorer AI travel assistant?

Accepted Answer

Maya is the ToursXplorer AI travel assistant. She helps you discover tours and experiences, get personalized recommendations, plan itineraries, and answer questions about booking, availability and cancellations — instantly, in your own language.

Question 2

How much does the AI travel assistant cost?

Accepted Answer

Maya is completely free to use. Just open the assistant and ask anything about tours, destinations or your trip.

Question 3

How do I book a tour found with the AI assistant?

Accepted Answer

Open the tour's detail page, click 'Check availability', choose a date, select the number of participants, pick a time and rate, then review and proceed to checkout to complete payment.

Question 4

How do cancellations work?

Accepted Answer

To cancel a booking, log in to your account, open your Profile, go to My Bookings, find the booking and click the Cancel booking button. The request is sent to the ToursXplorer admin team for approval.

Question 5

What languages does the AI travel assistant support?

Accepted Answer

Maya automatically detects the language you write in and replies in that same language, so you can chat in English, Portuguese, Spanish, French, German, Italian, Hindi, Gujarati and many more.

Question 6

Is the assistant available 24/7?

Accepted Answer

Yes. Maya is available any time to help you search tours, compare experiences and answer travel questions instantly.

Bonjour, je suis Maya 👋

Votre assistante de voyage IA