ToursXplorer.com is an online platform connecting travelers with a wide
variety of top-rated tours and activities in popular destinations worldwide. We partner with
trusted local operators to offer unique and memorable experiences.
No, ToursXplorer.com is a booking platform. The tours and activities are
operated by independent local partners. We carefully vet our partners to ensure quality and safety
standards.
We offer a wide selection of curated experiences, competitive pricing, a
user-friendly booking process, flexible cancellation policies on most tours, and dedicated
customer support.
► Booking Process
Simply search for your desired destination or activity, browse the
available options, select your preferred date and time, and follow the easy steps to complete your
booking online.
While you can often book as a guest, creating an account allows for
easier management of your bookings, access to your booking history, and faster future checkouts.
We accept major credit cards (Visa, MasterCard) and PayPal for secure
online payments.
Yes, we use secure payment gateways to ensure your personal and payment
information is protected.
Yes, you will receive an instant booking confirmation via email
containing all the details of your tour, including meeting point information and the local
operator's contact details.
In most cases, an electronic voucher displayed on your mobile device is
sufficient. However, it's always a good idea to check the specific instructions on your
booking confirmation as some operators may require a printed copy.
► Before the Tour
The precise meeting point and time will be clearly indicated on your
booking confirmation voucher.
This varies depending on the tour. Generally, it's advisable to
bring your booking confirmation (digital or printed), comfortable shoes, weather-appropriate
clothing, and any personal items mentioned in the tour description.
Policies on bringing personal items like bags or backpacks vary by tour
operator. Please check the specific tour description or contact us for clarification.
Inclusions vary per tour. Please refer to the "Inclusions"
section of the tour description for details on whether food and drinks are provided.
► Changes and Cancellations
Modification and rescheduling policies depend on the specific tour and
the local operator's terms and conditions. Please refer to the cancellation policy outlined in
the tour description or contact our customer support for assistance.
Our cancellation policies are generally flexible, but they vary
depending on the specific tour. The applicable cancellation policy will be clearly stated on the
tour page and your booking confirmation.
Yes, if a tour is cancelled by the operator due to weather conditions or
other unforeseen circumstances, you will be offered the option to reschedule or receive a full
refund.
► Accessibility and Specific Needs
Accessibility varies greatly depending on the tour and location. Some
tours may be fully accessible, while others may not be suitable for individuals with mobility
challenges. Please check the tour description for accessibility information or contact us to
inquire about specific tours.
For tours that include meals or snacks, please indicate any dietary
restrictions during the booking process. We will inform the local operator, but accommodation is
subject to their capabilities.
► During the Tour
The language(s) in which the tour is conducted will be specified in the
tour description. Many tours offer English-speaking guides.
If you encounter any issues during your tour, please first try to
address them with the local guide or operator. If the issue cannot be resolved, please contact
ToursXplorer.com customer support immediately.
► After the Tour
You will typically receive an email after your tour inviting you to
leave a review on our website. Your feedback is valuable in helping other travelers.
► Customer Support
You can contact our customer support team via the contact form on our
website or through the email address/phone number provided in your booking confirmation. We aim to
respond to inquiries within 24 hours.